Frequently asked questions
How the daily home check works, what your clinic sees, and what to expect once you have an account. If your question isn't here, get in touch.
How home checks work
What you measure, why left-versus-right matters and what the colours mean.
What equipment do I need for a home check?
Any handheld infrared skin thermometer. PodiaScan can pair with Bluetooth models so readings arrive automatically, or you can read the display and type each value in. The app records which hardware model was used with every session.
Which spots do I measure?
Six spots on each foot, twelve in total: the big toe, the first, third and fifth metatarsal heads, the midfoot and the heel. The app highlights the next spot on a foot diagram and prompts you through them in order.
Why does PodiaScan compare left with right?
Your two feet normally sit at a similar temperature. Rather than judging an absolute number, PodiaScan pairs each spot with the same spot on the other foot and looks at the difference between them, which stays meaningful whatever the room temperature or time of day.
What does the 2.2 °C threshold mean?
A difference of 2.2 °C or more between the same spot on each foot raises a high inflammation alert and turns that single zone red on the foot map. Smaller differences show as a warning shade, and matched zones stay green.
How long does a daily check take, and what if I miss a day?
About a minute once you are used to it. Missing a day does not break anything — your history simply has a gap, and the next session is compared as normal. Checking at roughly the same time each day gives the most consistent readings.
Does PodiaScan replace seeing my clinician?
No. It is a monitoring aid, not a diagnosis. If you notice broken skin, spreading redness, swelling, discharge or a bad smell, contact your clinic or doctor urgently, whatever the app shows.
How clinics use the results
What a clinician sees once a daily log reaches their queue.
Where does a completed check go?
If your account is linked to a clinic, the session is saved to that clinic's workspace as soon as you submit it and appears in their queue the same day. Nothing is shared with a clinic you have not linked to.
How does the clinic decide who to look at first?
The triage dashboard sorts by alert state: any session with a zone at or above the 2.2 °C threshold is marked with a red alert and moves to the top of the list, so the highest-risk people are reviewed before routine sessions.
Can a clinician see trends rather than one-off readings?
Yes. Each profile plots session history over a rolling 90-day window, so a hotspot that builds slowly over weeks is visible as a trend rather than a single odd reading.
Can results be exported for the clinical record?
Yes. One click produces a branded PDF with a metadata header, a left-versus-right grid for all six zones, the exact differences and a Normal / Warning / High-Risk summary.
Who can see my readings, and where are they stored?
You, and members of the clinic you are linked to. Health data is stored in the EU, encrypted in transit and at rest, and access is restricted to the clinic that owns the record. Consent is captured at sign-up.
What if I'm not linked to a clinic at all?
PodiaScan still works as a personal monitoring app: you get the daily check, the alerts and your 90-day history. You can link a clinic at any time by entering their registration code, and readings from then on reach their queue.
What happens after signup
Confirmation, clinic codes, costs and installing the app on a phone.
What happens straight after I sign up?
You confirm your email address, then sign in. Home User accounts land on the daily check screen; clinic accounts land on their triage dashboard with a workspace and a registration code already created.
Where do I enter my clinic's registration code?
On the Home User sign-up form if you have it to hand, or later from your account screen. Adding the code links your profile to that clinic and starts sending them your daily logs.
What does it cost me as a home user?
Free while the clinic you are linked to subscribes. Without a clinic link, PodiaScan Plus is €4.99 a month or €49 a year, and you can cancel any time.
What does a clinic get when it signs up?
A branded workspace, a patient list, the triage queue, PDF export and a registration code to share, all available immediately. Clinic plans start with a 14-day free trial and no card is required to begin.
How do I install PodiaScan on my phone?
There is no app store download. Open podiascan.com in your phone's browser, sign in, and use 'Add to Home Screen' — the app help page has step-by-step instructions for iPhone and Android.
How do I change or cancel a plan?
From the billing section of your account, which opens the payment provider's secure portal. You can switch between monthly and yearly, change clinic tier, or cancel there.
Safety first
PodiaScan supports foot care, it does not replace it. Seek urgent advice from your clinic or doctor for broken skin, spreading redness, swelling, discharge or a bad smell, whatever the app shows.